Terms & Conditions
Your privacy is important to us at OLONA. We respect your privacy regarding any information we may collect from you across our website.
INTRODUCTION
This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www. myolona.com ) and the purchase of products on it (hereinafter referred to as the "Conditions"), irrespective of whatever application, digital medium, support or device is used to access said website.
WE URGE YOU TO READ THE CONDITIONS AND OUR PRIVACY AND COOKIES POLICY (HEREINAFTER, THE “PRIVACY AND COOKIES POLICY”) CAREFULLY BEFORE USING AND/OR PLACING AN ORDER FROM THIS
WEBSITE.
BY USING THIS WEBSITE AND /OR PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT THESE CONDITIONS AND OUR PRIVACY AND COOKIES POLICY WITHOUT ANY RESERVATIONS OR QUALIFICATIONS, AND YOU AGREE TO BE BOUND BY THESE CONDITIONS AND OUR PRIVACY AND COOKIES POLICY. THIS INCLUDES, WITHOUT LIMITATION AND WHERE APPLICABLE, ACCEPTING THE TERMS RELATING TO BINDING ARBITRATION, WAIVER OF THE RIGHT TO CLASS ACTION, DISPUTE RESOLUTION, DISCLAIMER OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, AND CHOICE OF LAW AS SET FORTH HEREIN.
IF YOU DON’T AGREE WITH THE CONDITIONS AND WITH THE PRIVACY AND COOKIES POLICY, WHETHER IN WHOLE OR IN PART, PLEASE DO NOT USE THE WEBSITE, OR ANY OF THE SERVICES PROVIDED ON THE WEBSITE OR PLACE AN ORDER FROM WEBSITE.
These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.
If you have any queries regarding the Conditions or the Privacy and Cookies Policy, you may contact us via email.
The Contract (as defined below) may be executed, at your choice, in any of the languages (English, French or Portuguese) in which the Conditions are available on this website.
This Contract is always available on the website. Likewise, at any time throughout the purchase process you can store and reproduce these Conditions through the "Download" and "Print" options which are in the header of the document.
OUR DETAILS
Sale of goods through this website is carried out under the name OLONA with registered address at 1048 N Osburn Avenue, Springfield Illinois 62702, and email address at connect@myolona.com, registered in the United States of America, State of Illinois.
YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us with shall be processed in accordance with the Privacy and Cookies Policy.
USE OF OUR WEBSITE
When you use this website and place orders through it, you agree to:
Use this website to make enquiries and legally valid orders only.
Use the website in a diligent manner appropriate to current legislation, morality, decent conduct and public order, and in all cases, in accordance with the purpose for which the website exists.
Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the competent authorities.
Not use the website for illegal purposes or effects, or in a manner in breach of these Conditions, that may damage third-party interests or rights, or in any way damage, impair, disable or make the website inaccessible, or impede its normal use for other users.
Not destroy, alter, or render useless data, programs or electronic documents found in the website.
Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy and Cookies Policy). If you do not provide us with all the information we need, you cannot place your order.
When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter binding contracts.
Additionally, by placing the corresponding order and where applicable, you undertake to comply with the applicable laws of your jurisdiction as importer of record as well as to perform any other procedures that must be carried out for the dispatch of the merchandise from your place of residence.
FORMALISING THE CONTRACT
To place an order, you must follow the online purchasing procedure and click on “Authorize payment".
After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email that the order is being sent (the “Shipping Confirmation").
These Conditions and the Contract constitute a written agreement between us.
By accepting these Conditions, you confirm that you have had the opportunity to either accept or reject them, and to correct any errors in the Contract prior to entering into it, as provided in clause 6 below.
The Parties herein have agreed that the warranties implied by the applicable regulations (and as may be amended or replaced thereafter) are excluded, whenever possible and in accordance with the terms and conditions prescribed by law, and do not apply to this contract unless specifically stated otherwise.
TECHNICAL MEANS TO CORRECT ERRORS
In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them by contacting the customer service or directly on the website.
This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided.
Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service.
AVAILABILITY OF PRODUCTS
All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we will reimburse any amount that you may have paid.
REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.
We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.
DELIVERY
Notwithstanding Clause 7 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the products listed in each Shipping Confirmation prior to the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.
Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancelling the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays or bank holidays.
For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.
INABILITY TO DELIVER
If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day. If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated. Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.
TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 9 above.
You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 9 above), if that were to take place at a later time.
PRICE AND PAYMENT
The price of the products will be as displayed on our website at all times, except in the case of an obvious error. While we make every effort to ensure that all prices are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and provide you with the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and all amounts paid will be refunded in full.
We are not obliged to provide any product at an incorrect lower price (even after an Order Confirmation has been sent) if the pricing error is obvious and could reasonably have been recognized as such.
Prices may change at any time; however, such changes will not affect orders for which an Order Confirmation has already been issued.
Once you have selected the items you wish to purchase, they will be added to your cart. You will then proceed through the checkout process, where you may review and modify your order details before completing payment.
Payment may be made using the payment methods made available at checkout from time to time, which may include, without limitation, major credit and debit cards, digital wallets (such as Apple Pay), express checkout solutions (such as Shop Pay), and installment payment providers (such as Affirm). We reserve the right to modify or discontinue any payment method at any time without prior notice.
To minimize the risk of unauthorized access, your payment details are encrypted. Upon placing an order, we may request a pre-authorization on your card to ensure sufficient funds are available. Your card will be charged when your order is dispatched.
If you select a payment method that processes charges immediately (such as certain digital wallets or express checkout solutions), you authorize us to charge your selected payment method at the time of order confirmation. By clicking “Authorize Payment,” you confirm that you are authorized to use the selected payment method.
All payments are subject to verification and authorization by the issuing financial institution or payment provider. If authorization is not received, we will not be liable for any delay or failure to deliver, and the order will not be processed.
All prices are displayed in U.S. Dollars (USD) and are exclusive of applicable taxes. Where applicable, taxes and additional charges will be calculated and added at checkout.
We currently ship within the United States. For international shipping inquiries, please contact our Client Services team. In the event that international shipping is made available, prices will not include applicable duties, taxes, or customs fees (“Import Costs”), which will be calculated and added at checkout where applicable.
Import Costs are determined by the destination country and may vary based on factors such as product origin and classification under applicable customs regulations. These charges are the responsibility of the customer.
By placing an international order, you authorize OLONA to charge applicable Import Costs where such amounts can be reasonably estimated. In the event that estimated Import Costs exceed the actual amount charged, OLONA will refund the difference.
RETURN POLICY
Right of Withdrawal
(This Right of Withdrawal applies only where required by applicable law. For customers in the United States, this section is subject to our standard return policy as outlined below.)
If you are contracting as a consumer, you have the right to withdraw from the Contract within 14 days without providing any reason.
The withdrawal period will expire 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.
To be eligible for withdrawal, products must be returned in their original condition—unused, unwashed, and in their original packaging with all tags and accessories intact.
To exercise your right of withdrawal, you must notify OLONA of your decision by contacting our Customer Service team.
To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this Contract, we will reimburse all payments received from you, including standard delivery charges (excluding any additional costs resulting from your selection of a delivery method other than our standard option), without undue delay and, in any event, no later than 14 days from the date on which we are informed of your decision to withdraw.
Reimbursement will be made using the same payment method used for the original transaction, unless otherwise agreed. We may withhold reimbursement until we have received the returned goods or you have provided proof of return shipment, whichever occurs first.
You must return the goods without undue delay and no later than 14 days from the date you notify us of your withdrawal. The deadline is met if the goods are dispatched before the 14-day period has expired.
Return shipping costs will be deducted from your refund unless otherwise stated.
You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.
Non-Returnable Items
The right of withdrawal does not apply to:
Made-to-order or customized items (including limited collections such as IYA ILU) are final sale and not eligible for return, except in cases where the item is defective or does not conform to the contract and subject to applicable consumer protection laws.
Sealed goods that are not suitable for return for hygiene or health reasons if unsealed after delivery
General Return Conditions
Returns and cancellations apply only to products returned in the same condition in which they were received.
No reimbursement will be issued for products that have been used, worn, altered, damaged, or returned without original packaging, tags, or accessories. Customers are responsible for maintaining the condition of the products while in their possession.
Returns of Defective Products
If you believe that a product is defective or does not conform to the Contract at the time of delivery, you must contact our Customer Service team promptly, providing details of the product and the issue identified.
We will provide instructions on how to return the item and will assess the claim in accordance with applicable laws. If the defect is confirmed, you will be entitled to a repair, replacement, or refund as appropriate.
LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS
Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.
INTELLECTUAL PROPERTY
You recognize and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website always belong to us or to those who grant us the license for their use. You may use said material only to the extent that we or the usage licensers authorize expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.
COUNTERFEIT PROTECTION
OLONA believes that true luxury is defined by the invisible details-the heritage of our artisans, the purity of our materials, and the absolute certainty of origin.
To ensure you are experiencing the true essence of our luxury, verify your product via our official website or authorized retailers. Each item features a unique identifier and is crafted with unmatched attention to detail, ensuring a piece that’s truly one of a kind.
VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, the server on which the site is hosted or any server, computer or database related to our website.
Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities, and we will co-operate with them to determine the identity of the attacker
WRITTEN COMMUNICATION
The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic.
We will contact you by email or we will provide you with information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically comply with the legal requirements of providing it in writing. This condition will not affect your statutory rights.
NOTIFICATIONS
We may send you notifications either by email or to the postal address you provided us with when placing an order. It is understood that notifications will be received and acted upon as soon as they are sent, or 24 hours after they have been sent by email or three days after the postage date on any letter.
TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract is binding for both Parties, as well as for our respective successors, transferees and heirs.
You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.
EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").
Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
Strike, lockout or other forms of protest.
Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure
or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.
PARTIAL ANNULMENT
Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.
ENTIRE CONTRACT
These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made between the Parties verbally or in writing.
The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties prior to said Contract, except those expressly mentioned in these Conditions.
Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract in accordance with the provisions of these Conditions.
OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Conditions or Privacy and Cookies Policy. In this case the possible changes will also affect orders made previously by you.
APPLICABLE LEGISLATION AND JURISDICTION. DISPUTES
The use of our website and the product purchase contracts through said website shall be governed by the Laws of the United States of America.
Where applicable, you agree that any controversy or claim arising out of or relating to the Conditions, the Website, the Privacy and Cookies Policy, and/or the OLONA Services shall be settled by binding arbitration in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient to you), or at such other location as may be mutually agreed upon by the parties
THE ARBITRATION OF DISPUTES PURSUANT TO THIS PARAGRAPH SHALL BE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED. BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL AND YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHTS TO OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION. DO NOT USE THE WEBSITE, ANY OF THE SERVICES PROVIDED ON THE WEBSITE OR PLACE AN ORDER FROM THE WEBSITE IF YOU DO NOT AGREE TO THE FOREGOING BINDING ARBITRATION PROVISIONS.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the website or these Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
YOU FURTHER AGREE THAT ANY DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE WEBSITE, THE PRIVACY AND COOKIES POLICY AND/OR THESE CONDITIONS WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions are always welcome. Please send any comments and suggestions, as well as any enquiries, complaints or claims through the email connect@myolona.com or live webchat available on our website.
Complaints and claims made to our customer services will be dealt with in the shortest possible period of time and, in any event, within the maximum period established by law.
CONTACT
Please note that the email address: connect@myolona.com is made available exclusively to allow a direct and easy access OLONA and to allow you to raise any complaints or claims as you may deem appropriate.
To send us your feedback, comments, suggestions, queries or any issues other than the ones indicated above.
SUSTAINABILITY STATEMENT
We craft timeless pieces with respect for people and the planet, blending luxury with sustainable practices for a better future. From sourcing eco-friendly materials to empowering artisans, every stitch and detail reflects our commitment to quality, integrity, and the pursuit of a more conscious fashion industry.
Terms & Conditions
Your privacy is important to us at OLONA. We respect your privacy regarding any information we may collect from you across our website.
INTRODUCTION
This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www. myolona.com ) and the purchase of products on it (hereinafter referred to as the "Conditions"), irrespective of whatever application, digital medium, support or device is used to access said website.
WE URGE YOU TO READ THE CONDITIONS AND OUR PRIVACY AND COOKIES POLICY (HEREINAFTER, THE “PRIVACY AND COOKIES POLICY”) CAREFULLY BEFORE USING AND/OR PLACING AN ORDER FROM THIS
WEBSITE.
BY USING THIS WEBSITE AND /OR PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT THESE CONDITIONS AND OUR PRIVACY AND COOKIES POLICY WITHOUT ANY RESERVATIONS OR QUALIFICATIONS, AND YOU AGREE TO BE BOUND BY THESE CONDITIONS AND OUR PRIVACY AND COOKIES POLICY. THIS INCLUDES, WITHOUT LIMITATION AND WHERE APPLICABLE, ACCEPTING THE TERMS RELATING TO BINDING ARBITRATION, WAIVER OF THE RIGHT TO CLASS ACTION, DISPUTE RESOLUTION, DISCLAIMER OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, AND CHOICE OF LAW AS SET FORTH HEREIN.
IF YOU DON’T AGREE WITH THE CONDITIONS AND WITH THE PRIVACY AND COOKIES POLICY, WHETHER IN WHOLE OR IN PART, PLEASE DO NOT USE THE WEBSITE, OR ANY OF THE SERVICES PROVIDED ON THE WEBSITE OR PLACE AN ORDER FROM WEBSITE.
These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.
If you have any queries regarding the Conditions or the Privacy and Cookies Policy, you may contact us via email.
The Contract (as defined below) may be executed, at your choice, in any of the languages (English, French or Portuguese) in which the Conditions are available on this website.
This Contract is always available on the website. Likewise, at any time throughout the purchase process you can store and reproduce these Conditions through the "Download" and "Print" options which are in the header of the document.
OUR DETAILS
Sale of goods through this website is carried out under the name OLONA with registered address at 1048 N Osburn Avenue, Springfield Illinois 62702, and email address at connect@myolona.com, registered in the United States of America, State of Illinois.
YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us with shall be processed in accordance with the Privacy and Cookies Policy.
USE OF OUR WEBSITE
When you use this website and place orders through it, you agree to:
Use this website to make enquiries and legally valid orders only.
Use the website in a diligent manner appropriate to current legislation, morality, decent conduct and public order, and in all cases, in accordance with the purpose for which the website exists.
Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the competent authorities.
Not use the website for illegal purposes or effects, or in a manner in breach of these Conditions, that may damage third-party interests or rights, or in any way damage, impair, disable or make the website inaccessible, or impede its normal use for other users.
Not destroy, alter, or render useless data, programs or electronic documents found in the website.
Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy and Cookies Policy). If you do not provide us with all the information we need, you cannot place your order.
When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter binding contracts.
Additionally, by placing the corresponding order and where applicable, you undertake to comply with the applicable laws of your jurisdiction as importer of record as well as to perform any other procedures that must be carried out for the dispatch of the merchandise from your place of residence.
FORMALISING THE CONTRACT
To place an order, you must follow the online purchasing procedure and click on “Authorize payment".
After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email that the order is being sent (the “Shipping Confirmation").
These Conditions and the Contract constitute a written agreement between us.
By accepting these Conditions, you confirm that you have had the opportunity to either accept or reject them, and to correct any errors in the Contract prior to entering into it, as provided in clause 6 below.
The Parties herein have agreed that the warranties implied by the applicable regulations (and as may be amended or replaced thereafter) are excluded, whenever possible and in accordance with the terms and conditions prescribed by law, and do not apply to this contract unless specifically stated otherwise.
TECHNICAL MEANS TO CORRECT ERRORS
In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them by contacting the customer service or directly on the website.
This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided.
Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service.
AVAILABILITY OF PRODUCTS
All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we will reimburse any amount that you may have paid.
REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.
We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.
DELIVERY
Notwithstanding Clause 7 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the products listed in each Shipping Confirmation prior to the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.
Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancelling the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays or bank holidays.
For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.
INABILITY TO DELIVER
If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day. If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated. Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.
TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 9 above.
You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 9 above), if that were to take place at a later time.
PRICE AND PAYMENT
The price of the products will be as displayed on our website at all times, except in the case of an obvious error. While we make every effort to ensure that all prices are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and provide you with the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and all amounts paid will be refunded in full.
We are not obliged to provide any product at an incorrect lower price (even after an Order Confirmation has been sent) if the pricing error is obvious and could reasonably have been recognized as such.
Prices may change at any time; however, such changes will not affect orders for which an Order Confirmation has already been issued.
Once you have selected the items you wish to purchase, they will be added to your cart. You will then proceed through the checkout process, where you may review and modify your order details before completing payment.
Payment may be made using the payment methods made available at checkout from time to time, which may include, without limitation, major credit and debit cards, digital wallets (such as Apple Pay), express checkout solutions (such as Shop Pay), and installment payment providers (such as Affirm). We reserve the right to modify or discontinue any payment method at any time without prior notice.
To minimize the risk of unauthorized access, your payment details are encrypted. Upon placing an order, we may request a pre-authorization on your card to ensure sufficient funds are available. Your card will be charged when your order is dispatched.
If you select a payment method that processes charges immediately (such as certain digital wallets or express checkout solutions), you authorize us to charge your selected payment method at the time of order confirmation. By clicking “Authorize Payment,” you confirm that you are authorized to use the selected payment method.
All payments are subject to verification and authorization by the issuing financial institution or payment provider. If authorization is not received, we will not be liable for any delay or failure to deliver, and the order will not be processed.
All prices are displayed in U.S. Dollars (USD) and are exclusive of applicable taxes. Where applicable, taxes and additional charges will be calculated and added at checkout.
We currently ship within the United States. For international shipping inquiries, please contact our Client Services team. In the event that international shipping is made available, prices will not include applicable duties, taxes, or customs fees (“Import Costs”), which will be calculated and added at checkout where applicable.
Import Costs are determined by the destination country and may vary based on factors such as product origin and classification under applicable customs regulations. These charges are the responsibility of the customer.
By placing an international order, you authorize OLONA to charge applicable Import Costs where such amounts can be reasonably estimated. In the event that estimated Import Costs exceed the actual amount charged, OLONA will refund the difference.
RETURN POLICY
Right of Withdrawal
(This Right of Withdrawal applies only where required by applicable law. For customers in the United States, this section is subject to our standard return policy as outlined below.)
If you are contracting as a consumer, you have the right to withdraw from the Contract within 14 days without providing any reason.
The withdrawal period will expire 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.
To be eligible for withdrawal, products must be returned in their original condition—unused, unwashed, and in their original packaging with all tags and accessories intact.
To exercise your right of withdrawal, you must notify OLONA of your decision by contacting our Customer Service team.
To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this Contract, we will reimburse all payments received from you, including standard delivery charges (excluding any additional costs resulting from your selection of a delivery method other than our standard option), without undue delay and, in any event, no later than 14 days from the date on which we are informed of your decision to withdraw.
Reimbursement will be made using the same payment method used for the original transaction, unless otherwise agreed. We may withhold reimbursement until we have received the returned goods or you have provided proof of return shipment, whichever occurs first.
You must return the goods without undue delay and no later than 14 days from the date you notify us of your withdrawal. The deadline is met if the goods are dispatched before the 14-day period has expired.
Return shipping costs will be deducted from your refund unless otherwise stated.
You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.
Non-Returnable Items
The right of withdrawal does not apply to:
Made-to-order or customized items (including limited collections such as IYA ILU) are final sale and not eligible for return, except in cases where the item is defective or does not conform to the contract and subject to applicable consumer protection laws.
Sealed goods that are not suitable for return for hygiene or health reasons if unsealed after delivery
General Return Conditions
Returns and cancellations apply only to products returned in the same condition in which they were received.
No reimbursement will be issued for products that have been used, worn, altered, damaged, or returned without original packaging, tags, or accessories. Customers are responsible for maintaining the condition of the products while in their possession.
Returns of Defective Products
If you believe that a product is defective or does not conform to the Contract at the time of delivery, you must contact our Customer Service team promptly, providing details of the product and the issue identified.
We will provide instructions on how to return the item and will assess the claim in accordance with applicable laws. If the defect is confirmed, you will be entitled to a repair, replacement, or refund as appropriate.
LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS
Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.
INTELLECTUAL PROPERTY
You recognize and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website always belong to us or to those who grant us the license for their use. You may use said material only to the extent that we or the usage licensers authorize expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.
COUNTERFEIT PROTECTION
OLONA believes that true luxury is defined by the invisible details-the heritage of our artisans, the purity of our materials, and the absolute certainty of origin.
To ensure you are experiencing the true essence of our luxury, verify your product via our official website or authorized retailers. Each item features a unique identifier and is crafted with unmatched attention to detail, ensuring a piece that’s truly one of a kind.
VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, the server on which the site is hosted or any server, computer or database related to our website.
Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities, and we will co-operate with them to determine the identity of the attacker
WRITTEN COMMUNICATION
The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic.
We will contact you by email or we will provide you with information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically comply with the legal requirements of providing it in writing. This condition will not affect your statutory rights.
NOTIFICATIONS
We may send you notifications either by email or to the postal address you provided us with when placing an order. It is understood that notifications will be received and acted upon as soon as they are sent, or 24 hours after they have been sent by email or three days after the postage date on any letter.
TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract is binding for both Parties, as well as for our respective successors, transferees and heirs.
You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.
EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").
Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
Strike, lockout or other forms of protest.
Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure
or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.
PARTIAL ANNULMENT
Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.
ENTIRE CONTRACT
These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made between the Parties verbally or in writing.
The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties prior to said Contract, except those expressly mentioned in these Conditions.
Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract in accordance with the provisions of these Conditions.
OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Conditions or Privacy and Cookies Policy. In this case the possible changes will also affect orders made previously by you.
APPLICABLE LEGISLATION AND JURISDICTION. DISPUTES
The use of our website and the product purchase contracts through said website shall be governed by the Laws of the United States of America.
Where applicable, you agree that any controversy or claim arising out of or relating to the Conditions, the Website, the Privacy and Cookies Policy, and/or the OLONA Services shall be settled by binding arbitration in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient to you), or at such other location as may be mutually agreed upon by the parties
THE ARBITRATION OF DISPUTES PURSUANT TO THIS PARAGRAPH SHALL BE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED. BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL AND YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHTS TO OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION. DO NOT USE THE WEBSITE, ANY OF THE SERVICES PROVIDED ON THE WEBSITE OR PLACE AN ORDER FROM THE WEBSITE IF YOU DO NOT AGREE TO THE FOREGOING BINDING ARBITRATION PROVISIONS.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the website or these Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
YOU FURTHER AGREE THAT ANY DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE WEBSITE, THE PRIVACY AND COOKIES POLICY AND/OR THESE CONDITIONS WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions are always welcome. Please send any comments and suggestions, as well as any enquiries, complaints or claims through the email connect@myolona.com or live webchat available on our website.
Complaints and claims made to our customer services will be dealt with in the shortest possible period of time and, in any event, within the maximum period established by law.
CONTACT
Please note that the email address: connect@myolona.com is made available exclusively to allow a direct and easy access OLONA and to allow you to raise any complaints or claims as you may deem appropriate.
To send us your feedback, comments, suggestions, queries or any issues other than the ones indicated above.
SUSTAINABILITY STATEMENT
We craft timeless pieces with respect for people and the planet, blending luxury with sustainable practices for a better future. From sourcing eco-friendly materials to empowering artisans, every stitch and detail reflects our commitment to quality, integrity, and the pursuit of a more conscious fashion industry.