Privacy Policy
Your privacy is important to us at OLONA. We respect your privacy regarding any information we may collect from you across our website.
WHO IS THE CONTROLLER OF YOUR DATA?
The data controller is OLONA LLC, currently operating the sale of the OLONA brand products.
Postal address: 1048 N Osburn Avenue, Springfield Illinois 62702. Email; connect@myolona.com
WHY DO WE PROCESS YOUR PERSONAL DATA?
Your data may include; identity data, Economic and transaction information, Connection, geolocation and/or browsing data, Commercial information (for example, if you have subscribed to our newsletter), Information about your tastes and preferences. We process your data to:
Manage your registration as a user of the platform. If you decide to become a registered user of our Platform, we need to process your data to identify you as a user of the Platform and grant you access to its various functionalities, products and services available to you as a registered user. You may cancel your registered user account by contacting us through Customer Service.
Please note that the data relating to your activity, which has been collected through the different channels of the Platform, and which include your purchases, shall remain linked to your account so that all the information can be accessed together.
For the development, performance and execution of the purchase or services
contract that you executed with Us on the Platform. We will process your data, mainly:
To contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish a degree of customer satisfaction with the service provided.
To manage payment of the products that you purchase, regardless of the payment procedure used. For example: If on purchasing any of our products through the Website or the App, you opt to activate the functionality of save your payment data and your shipment address for future purchases, where this functionality is available, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and these data will be deemed valid and effective for subsequent purchases.
You may change or cancel your payment data at any time through the section on payment information, either of your Website registered user account.
To activate the mechanisms necessary to prevent and detect unauthorized uses of the Platform (for example, potential fraud being committed against you and/or against us).
To manage potential exchanges or returns after you have purchased and manage requests of availability information for articles, reservations of products through the Platform, depending on the availability of such options from time to time.
For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Platform.
To meet requests or applications that you make through the Customer Service channels.
We only process the personal data that are strictly necessary to manage or resolve your request or application. If you contact us via telephone, the call may be recorded for quality purposes so that we can respond to your request.
to give you recommendations based on your interactions with us on the Platform and an analysis of your user profile (for example, based on your purchase and browsing history).
If and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending customized information on our products or services through various means (such as email or SMS). We may also make this information available to you through push notifications in case you have activated them in your device.
Accordingly, please consider that this data processing implies analysis of your user or customer profile to establish your preferences and therefore which products and services are most fit to your style when
Sending You Information. For example, based on your purchases and browsing history (i.e., depending on the articles that you clicked), we will make you suggestions on products that we believe may interest you and, if you are a registered user, we will provide you with the "recover cart" functionality.
Remember that you may unsubscribe from the Newsletter at any time without cost through the "Newsletter" section of the Platform, in addition to through the instructions that we provide you with in each notice. If you do not want to receive push notifications, you can deactivate this option in your device.
When we gather your personal data from a variety of sources, we may consolidate them under certain circumstances for the purpose of improving our understanding of your needs and preferences related to the products and services we offer.
C. Analysis of usability and quality to improve our services If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with the Platform and with the actions we implement on other websites and apps, so we can improve our services.
In addition, we occasionally conduct quality surveys and actions to find out about the degree of satisfaction of our customers and users and detect those areas in which we may improve.
Nonetheless, if you decide not to make such data available to us, you may be unable to complete your user registration or may not be able to enjoy those services or functionalities.
HOW ARE WE LEGALLY PERMITTED TO PROCESS YOUR DATA?
The legal terms on which we are permitted to process your personal data also depend on the purpose for which we process it, as explained below:
To manage your Platform user registration
We process your data because this is necessary on the terms regulating the use of the Platform. In other words, for you to be able to register as a user on the Platform, we need to process your personal data, since we would otherwise be unable to manage your registration.
Development, performance and making of the purchase or services contract
We process your data because it is necessary for us to make the purchase or services contract with you. Certain processing of data related to the purchase process is activated only because you request or authorize it. We consider that we have a legitimate interest in carrying out the necessary verifications to detect and prevent potential fraud or fraudulent use of the Platform.
Customer Service
We consider that we have legitimate interest in answering the requests or queries raised by you through existing different contact channels.
Marketing. We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customized information through multiple channels, when authorizing the sending of push notifications in your device, when you configure it in the privacy settings of your device, when you consent through the cookies settings or when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks' channels.
Analysis of usability and quality. We consider that we have a legitimate interest in analyzing the Platform usability and the user's satisfaction.
COMPLIANCY STATEMENT
At Olona we hold the privacy of our clients in the same high regard as the quality of our craftsmanship and in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA);
Information We Collect and Retain
We may have collected the following categories of personal information to provide a bespoke luxury experience:
Identifiers: Name, alias, postal address, unique personal identifier, online identifier, IP address, and email address.
Commercial Information: Records of products purchased, obtained, or considered.
Internet Activity: Browsing history, search history, and interaction with our digital flagship store.
Geolocation Data: To assist in locating our nearest physical boutiques.
Inferences: Profiles reflecting your preferences and shopping habits to better curate our collections for you.
Your Rights and Choices
You have the following rights regarding your data:
The Right to Know: You may request a disclosure of the specific pieces of personal information we have collected about you and how it is used.
The Right to Delete: You have the right to request the deletion of personal information that we have collected, subject to certain legal exceptions.
The Right to Correct: You may request that we rectify inaccurate personal information that we maintain about you.
The Right to Opt-Out of Sale or Sharing: OLONA LLC does not sell your personal information for monetary compensation. However, we may share information with third parties to enhance your advertising experience. You may opt out of this sharing at any time by using our Privacy Choices link available on our website.
The Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use of sensitive personal information to only that which is necessary to perform our services.
Non-Discrimination
We value your patronage and will not discriminate against you for exercising any of your privacy rights. This includes maintaining your access to our exclusive collections, loyalty programs, and bespoke services regardless of your privacy choices.
How to Exercise Your Rights
To submit a request to know, delete, or correct your information, please contact our Private Client Relations team through connect@myolona.com
Please note that for your protection, we will verify your identity before fulfilling any requests to ensure the security of your account and personal data.
HOW LONG WILL WE KEEP YOUR DATA?
The time for which we will keep your data will depend on the purposes for which we process it securely, as explained below:
To manage your Platform user registration.
We will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe).
Development, performance and execution of the purchase or services contract.
We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question.
Customer Support
We will process your data for the time necessary to meet your request or application.
Marketing
We will process your data until you unsubscribe or cancel your subscription to the newsletter. Likewise, we will show you personalized ads until you change your device, browser and or cookies settings so that permission to do so is revoked.
6. Analysis of usability and quality
We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. Notwithstanding the fact that we will process your data for the strictly necessary time to achieve the purpose
DO WE SHARE YOUR DATA WITH THIRD PARTIES?
To achieve the purposes mentioned in this Policy, we must give access to your personal data to entities of OLONA LLC and to third parties that provide us with support in the services that we offer you, i.e.:
financial institutions,
anti-fraud detection and prevention entities,
technological and analytical service providers,
providers and partners of services related to logistics, transport and delivery and/or their partner establishments,
providers of customer support related services,
service providers and collaborators related to marketing and publicity, such as advertising agencies, advertising partners or social media that in certain cases may act as joint controllers.
In the event that we sell, transfer, or reorganize all or part of our business or assets, including in connection with a merger, acquisition, or corporate restructuring, we may disclose your personal data to the relevant third party acquiring such business or assets. Should such a sale or transfer occur, we will require the recipient of the personal data to process it in a manner consistent with this Policy.
WHAT ARE YOUR RIGHTS WHEN MAKING YOUR DATA AVAILABLE TO US?
We offer functionalities or services that require us to process the personal data of a third party that you, as a user or as a customer, must provide, such as in the case of activation and sending of a Gift Card
If you provide us with personal data of third parties or if it is necessary that we request them for a third party to collect an order in your name, you confirm that you informed them of the purposes and of the manner in which we need to process their personal data.
If a third party has provided us with your data or you have provided them yourself as a result of a feature or service requested by one of our users, we will use them to manage the feature or service in question in each case, within
the limits of the purposes listed in this Policy, a link to which is always included in our communications.
WHAT HAPPENS WHEN YOU PROVIDE US WITH DATA OF THIRD PARTIES OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?
We are a Luxury Retail brand, and we process your personal data as controller. This means that we are responsible for how we process and protect your data.
CHANGES TO THE PRIVACY POLICY
We may amend the information contained in this Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your email address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be. In any case we suggest that you read our Policy from time to time.
Current as of 20 Jan 2025
Privacy Policy
Your privacy is important to us at OLONA. We respect your privacy regarding any information we may collect from you across our website.
WHO IS THE CONTROLLER OF YOUR DATA?
The data controller is OLONA LLC, currently operating the sale of the OLONA brand products.
Postal address: 1048 N Osburn Avenue, Springfield Illinois 62702. Email; connect@myolona.com
WHY DO WE PROCESS YOUR PERSONAL DATA?
Your data may include; identity data, Economic and transaction information, Connection, geolocation and/or browsing data, Commercial information (for example, if you have subscribed to our newsletter), Information about your tastes and preferences. We process your data to:
Manage your registration as a user of the platform. If you decide to become a registered user of our Platform, we need to process your data to identify you as a user of the Platform and grant you access to its various functionalities, products and services available to you as a registered user. You may cancel your registered user account by contacting us through Customer Service.
Please note that the data relating to your activity, which has been collected through the different channels of the Platform, and which include your purchases, shall remain linked to your account so that all the information can be accessed together.
For the development, performance and execution of the purchase or services
contract that you executed with Us on the Platform. We will process your data, mainly:
To contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish a degree of customer satisfaction with the service provided.
To manage payment of the products that you purchase, regardless of the payment procedure used. For example: If on purchasing any of our products through the Website or the App, you opt to activate the functionality of save your payment data and your shipment address for future purchases, where this functionality is available, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and these data will be deemed valid and effective for subsequent purchases.
You may change or cancel your payment data at any time through the section on payment information, either of your Website registered user account.
To activate the mechanisms necessary to prevent and detect unauthorized uses of the Platform (for example, potential fraud being committed against you and/or against us).
To manage potential exchanges or returns after you have purchased and manage requests of availability information for articles, reservations of products through the Platform, depending on the availability of such options from time to time.
For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Platform.
To meet requests or applications that you make through the Customer Service channels.
We only process the personal data that are strictly necessary to manage or resolve your request or application. If you contact us via telephone, the call may be recorded for quality purposes so that we can respond to your request.
to give you recommendations based on your interactions with us on the Platform and an analysis of your user profile (for example, based on your purchase and browsing history).
If and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending customized information on our products or services through various means (such as email or SMS). We may also make this information available to you through push notifications in case you have activated them in your device.
Accordingly, please consider that this data processing implies analysis of your user or customer profile to establish your preferences and therefore which products and services are most fit to your style when
Sending You Information. For example, based on your purchases and browsing history (i.e., depending on the articles that you clicked), we will make you suggestions on products that we believe may interest you and, if you are a registered user, we will provide you with the "recover cart" functionality.
Remember that you may unsubscribe from the Newsletter at any time without cost through the "Newsletter" section of the Platform, in addition to through the instructions that we provide you with in each notice. If you do not want to receive push notifications, you can deactivate this option in your device.
When we gather your personal data from a variety of sources, we may consolidate them under certain circumstances for the purpose of improving our understanding of your needs and preferences related to the products and services we offer.
C. Analysis of usability and quality to improve our services If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with the Platform and with the actions we implement on other websites and apps, so we can improve our services.
In addition, we occasionally conduct quality surveys and actions to find out about the degree of satisfaction of our customers and users and detect those areas in which we may improve.
Nonetheless, if you decide not to make such data available to us, you may be unable to complete your user registration or may not be able to enjoy those services or functionalities.
HOW ARE WE LEGALLY PERMITTED TO PROCESS YOUR DATA?
The legal terms on which we are permitted to process your personal data also depend on the purpose for which we process it, as explained below:
To manage your Platform user registration
We process your data because this is necessary on the terms regulating the use of the Platform. In other words, for you to be able to register as a user on the Platform, we need to process your personal data, since we would otherwise be unable to manage your registration.
Development, performance and making of the purchase or services contract
We process your data because it is necessary for us to make the purchase or services contract with you. Certain processing of data related to the purchase process is activated only because you request or authorize it. We consider that we have a legitimate interest in carrying out the necessary verifications to detect and prevent potential fraud or fraudulent use of the Platform.
Customer Service
We consider that we have legitimate interest in answering the requests or queries raised by you through existing different contact channels.
Marketing. We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customized information through multiple channels, when authorizing the sending of push notifications in your device, when you configure it in the privacy settings of your device, when you consent through the cookies settings or when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks' channels.
Analysis of usability and quality. We consider that we have a legitimate interest in analyzing the Platform usability and the user's satisfaction.
COMPLIANCY STATEMENT
At Olona we hold the privacy of our clients in the same high regard as the quality of our craftsmanship and in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA);
Information We Collect and Retain
We may have collected the following categories of personal information to provide a bespoke luxury experience:
Identifiers: Name, alias, postal address, unique personal identifier, online identifier, IP address, and email address.
Commercial Information: Records of products purchased, obtained, or considered.
Internet Activity: Browsing history, search history, and interaction with our digital flagship store.
Geolocation Data: To assist in locating our nearest physical boutiques.
Inferences: Profiles reflecting your preferences and shopping habits to better curate our collections for you.
Your Rights and Choices
You have the following rights regarding your data:
The Right to Know: You may request a disclosure of the specific pieces of personal information we have collected about you and how it is used.
The Right to Delete: You have the right to request the deletion of personal information that we have collected, subject to certain legal exceptions.
The Right to Correct: You may request that we rectify inaccurate personal information that we maintain about you.
The Right to Opt-Out of Sale or Sharing: OLONA LLC does not sell your personal information for monetary compensation. However, we may share information with third parties to enhance your advertising experience. You may opt out of this sharing at any time by using our Privacy Choices link available on our website.
The Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use of sensitive personal information to only that which is necessary to perform our services.
Non-Discrimination
We value your patronage and will not discriminate against you for exercising any of your privacy rights. This includes maintaining your access to our exclusive collections, loyalty programs, and bespoke services regardless of your privacy choices.
How to Exercise Your Rights
To submit a request to know, delete, or correct your information, please contact our Private Client Relations team through connect@myolona.com
Please note that for your protection, we will verify your identity before fulfilling any requests to ensure the security of your account and personal data.
HOW LONG WILL WE KEEP YOUR DATA?
The time for which we will keep your data will depend on the purposes for which we process it securely, as explained below:
To manage your Platform user registration.
We will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe).
Development, performance and execution of the purchase or services contract.
We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question.
Customer Support
We will process your data for the time necessary to meet your request or application.
Marketing
We will process your data until you unsubscribe or cancel your subscription to the newsletter. Likewise, we will show you personalized ads until you change your device, browser and or cookies settings so that permission to do so is revoked.
6. Analysis of usability and quality
We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. Notwithstanding the fact that we will process your data for the strictly necessary time to achieve the purpose
WHAT HAPPENS WHEN YOU PROVIDE US WITH DATA OF THIRD PARTIES OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?
We offer functionalities or services that require us to process the personal data of a third party that you, as a user or as a customer, must provide, such as in the case of activation and sending of a Gift Card
If you provide us with personal data of third parties or if it is necessary that we request them for a third party to collect an order in your name, you confirm that you informed them of the purposes and of the manner in which we need to process their personal data.
If a third party has provided us with your data or you have provided them yourself as a result of a feature or service requested by one of our users, we will use them to manage the feature or service in question in each case, within
the limits of the purposes listed in this Policy, a link to which is always included in our communications.
CHANGES TO THE PRIVACY POLICY
We may amend the information contained in this Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your email address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be. In any case we suggest that you read our Policy from time to time.